Overview
At Australian Christian Arts (AChA), we strive to provide the best experience for our members and event attendees. Our refund policy is designed to be fair and transparent.
Event Tickets
- All event tickets are non-refundable. This applies to all forms of payment, including payment plans.
- If you choose a payment plan, all payments must be completed, even if you no longer attend the event.
- Refunds may be considered in extreme situations or extenuating circumstances.
Membership Fees
- All membership fees are non-refundable. This applies to all forms of payment, including payment plans.
- Payment plans should not be confused with subscriptions—they cannot be cancelled or paused. Australian Christian Arts does not offer subscriptions; you must either pay in full or pay in pre-decided, non-refundable instalments.
- If you choose a payment plan, all payments must be completed, even if you no longer participate in membership activities.
- Refunds may be considered in extreme situations or extenuating circumstances.
- All refunds must be processed back to the original payment method used for the purchase.
- If the original payment account has been closed or cancelled, we will not be able to process the refund to a different account. In such cases, the refund may be forfeited.
Refund Request Process
- Submit all refund requests in writing via our refund request form
- Include your reason for requesting a refund
- Processing Time: We aim to process all refund requests within 5–7 business days
Contact Information
For questions about our refund policy or to submit a refund request, you can: